General Terms and Conditions of Sale – WAUW.BE

WAUW.BE BV
Kortrijkstraat 210 – 8550 Zwevegem (Belgium)
Email: [email protected]
Phone: +32 472 48 84 99
VAT BE0633.924.197

Article 1 – Applicability

These terms and conditions apply to all purchases made via the website www.wauw.be.
The seller is WAUW.BE BV (hereinafter referred to as 'Seller'). The buyer or customer is referred to as 'Customer'. Together referred to as the 'Parties'.
By placing an order, the Customer explicitly confirms to have read and accepted these general terms and conditions.

Article 2 – Personal Data

The Customer has the right to access, modify, correct or delete their personal data, in accordance with GDPR legislation. Requests may be submitted to the Seller using the above contact details.

Article 3 – Prices and Orders

All prices on the website are listed in euros. If VAT applies, it is included in the price.
Shipping costs are not included in the price and are clearly indicated before the order is finalized.
The Customer places an order through the automated checkout process on the website.
The Seller reserves the right to refuse or cancel any order in case of suspected fraud, non-payment, or other irregularities, without any liability.
Cancellation by the Customer is only possible before payment has been completed.

Article 4 – Payment and Transfer of Ownership

Payments are made using the available payment methods listed on the website (including Visa, Mastercard, Bancontact, and iDEAL).
Ownership of the product transfers to the Customer only after full payment has been received by the Seller.

Article 5 – Delivery and Inspection

Delivery will be made to the address provided by the Customer.
The risk of loss or damage transfers to the Customer at the time of physical delivery.
If no one is present, a delivery notice will be left with further instructions.
The Customer must inspect the goods immediately upon receipt and report any issues within 24 hours.

Article 6 – Right of Withdrawal (for consumers within the EU only)

Consumers have the legal right to withdraw from the purchase within 14 calendar days after receiving the product, without giving any reason.
The Customer must notify the Seller in writing or by email within this period.
The product must then be returned within 10 calendar days of notification, at the Customer's expense, in its original condition and packaging to:
WAUW.BE, Kortrijkstraat 210, 8550 Zwevegem, Belgium.
Upon correct and timely return, the purchase amount (excluding shipping costs) will be refunded within 30 days.
Note: This right does not apply to professional customers or goods sold outside the EU.

Article 7 – Warranty

For second-hand goods, a legal warranty of 1 year applies if the Customer is a consumer.
For new goods, a 2-year warranty applies.
Any defect reported within 6 months of delivery is presumed to be a manufacturing defect. After that, the burden of proof lies with the Customer.
If the warranty conditions are met, the Customer is entitled to repair, replacement or refund of the product, where possible.

Article 8 – Liability and Force Majeure

The Seller is not liable for delays or failures caused by force majeure, accidental events, or third parties.
Vintage and second-hand goods may show signs of wear; the Customer expressly accepts the condition as described and/or shown on the website.

Article 9 – Disputes and Applicable Law

All agreements are governed exclusively by Belgian law.
In case of dispute, only the courts of the judicial district of West Flanders, section Kortrijk, have jurisdiction.

Article 10 – Sales to Professionals

If the Customer is purchasing for professional purposes, the right of withdrawal does not apply. A different warranty period may apply (e.g., 3 months for second-hand goods).

Article 11 – Purchases by Businesses

For purchases by businesses or professional clients (B2B), the statutory right of withdrawal does not apply. Orders are binding and cannot be cancelled, unless explicitly agreed upon in writing with the Seller.